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FAQ

Frequently Asked Questions

Flexreturn

Last Update vor 3 Monaten

Question 1: How to add a link of Return Portal to your Shopify storefront's main menu and footer menu?

Answer:  

  1. Go to FlexReturn, copy the Return Portal URL located at the top right corner.
  2. Login to your Shopify store admin > Online Store > Navigation > Add Item, paste your return portal url to the Link field, and enter a Name like "Order Return", and click Add.

Question 2: How does it charge?

Answer: We charge on monthly subscription through Shopify, each month includes a number of free return quota. After you exceeds the free quota, you will be charged for extra usage of returns by a certain rate.

Question 3: How to enable more resolutions?

Answer: Go to Settings > General > section Reasons > Add or edit a reason > click Save

Question 4: How to enable more resolutions?

AnswerGo to Settings > General > section Resolutions, add toggle the switch to enable a resolution, edit name and return window, then click Save

Question 5: How to create a return rule?

Answer: Go to Settings > Return Rules > Add Zone > select country and provinces. > Save zone > Add Rule > add Conditions for the rule > Save rule > Enable / edit return methods

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